How refunds are handled for transactions made on our platform.
Valrix Technologies ("Valrix") is committed to providing secure and reliable utility payment services. This Refund Policy explains the circumstances under which refunds may be processed for transactions made through our platform.
Once a payment has been successfully processed and credited to the respective biller or service provider, the transaction is considered final and cannot be cancelled or refunded.
If a transaction fails and the payment amount is deducted from your account but the bill payment is not completed, the amount will be refunded according to the policies of the respective bank or payment gateway, typically within 5–7 business days.
In case of accidental duplicate payment for the same bill, the duplicate amount will be refunded after verification with the biller. Please contact our support team with both transaction reference numbers.
Valrix is not responsible for payments made to incorrect consumer numbers or accounts entered by the user. Refunds in such cases depend entirely on the respective biller's policies.
Approved refunds are processed to the original payment method or your Valrix wallet within 5–7 business days, depending on your bank or payment provider.
To request a refund, contact our support team at support@valrixtechnologies.com or +91 98104 09041 with your transaction reference number, receipt number, and registered mobile number.